Posted on december 14, 2020
bissell customer service reviews
Unsubscribe easily. Copyright © 2020 Consumers Unified LLC. We value your privacy. 0. Send us a Message. Find helpful customer reviews and review ratings for Bissell 2066F Pro Heat 2X Revolution Pet Carpet Cleaner at Amazon.com. Florida?!?! In the past we used to order service with Rainbow cleaner (which is very expensive if you wanted to buy it yourself) For the price of a single service which we would have to pay, we have purchased the machine with the detergents and cleaned everything we could and needed refreshment :) Amazed. I went over the area with a wet paper-towel after and it was all brown so I had to re mop the old school way. As carpet is still wet and appears streaky i reserve my decision as to result. Read honest and unbiased product reviews from our users. I contacted Walmart to return because I was not aware that the purchase went through another seller, they told me that I needed to go through Bissell directly, I did and I was told that because it was past the 30 days they would NOT give me a refund!! When I receive the vacuum cleaner it was VISIBLY used as there was damage, scratches, and even dirt on the wheels and hose. Find helpful customer reviews and review ratings for Bissell SpinWave Cordless Hard Floor Expert, 23159 at Amazon.com. We offer a variety of cleaning solutions to help you enjoy life and come home to a deeper clean . I purchased a pro heat 2x a few years ago and nothing but problems since. Bissell’s upright models fall right in the middle. This year, 98% of Associates participated and we achieved 113% of our goal amount! I most recently used the Bissell ProHeat 2x Revolution. Despite 3 attempts, Chelsea was not able to put one on the phone. Skip Navigation. Spoke to SIX folks who could not help me today, and was HUNG UP ON. I was informed that because of the manufacturer's warranty, I first need to contact Bissell. Don't go near these people! Oxygen boost wasn't that good. Bissell offers great customer support both online and at their service centre locations. This is the worst customer service I have ever had. Asthe company really sucks. Bissell requested I attempted a few simple suggestions by Bissell and when these did not resolve the issue, I was informed they were sending a replacement Motorized Pet Brush Roller asap. I checked the belt, it’s fine, the spindle that drives the belt does not spin. Clean the tips, then it works, use it next time, doesn’t work. For the SECOND time exactly the same thing ,,, collected and returned without notice or any correspondence! Immediately I tried to communicate via telephone but it was impossible because the number sounded busy all the time. The unit is well marked and the directions are clear and easy to understand, making it so you can be cleaning within minutes. Product was crappy and didn't hold more than 15mts charge. I get a refund after weeks and it is only for the vacuum! They won’t let you speak to a Manager in the South Africa Office .. they just say they are not in the office. Due to the type of carpeting my home has, I decided this time to use the pet pro heat, which worked very well, until it began to overheat and went on to begin smoking from the motor. Bissell homecare also referred to as Bissell Inc. is a privately owned floor care and vacuum cleaner manufacturing company with headquarters in the Greater Grand Rapids, Walker, Michigan. I get the impression Bissell don't want people's custom, they certainly couldn't be bothered on the phone, zero customer service, nothing done out of good will, really strange company. Unsubscribe easily. Bissell CrossWave Vacuums Reviews - What Customers Are Saying I sent both the vacuum cleaner and the extra bags in the same box, so the refund could be processed all at once. She explained the machine needs to be sent in for ‘diagnostics’. I will never purchase another Bissell product again and I've learned my lesson not to throw away the box because the store would have allowed me to return it within 90 days with my receipt I would have had a new vacuum that same day. I received the unit, plugged it in and found, to my extreme annoyance, that I couldn't switch between the area rug and hard floor settings, nor could I turn it off so I had unplug it while it was running! Leaves the floor filthy! This company is not yet accredited. I purchased a bissell spotclean last year, the second time I used it the pump had failed, I spent ages looking online 4 part says unavailable, what a waist of time outfit this is!!!! The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. There have been some improvements over the 5770 and it comes with a 5-year warranty. I will NEVER buy another BISSELL product again!! © 2020 Trustpilot, Inc. All rights reserved. I bought a model 1984, Air Ram. All I want is a machine to clean my carpets and rugs. The steamer stopped working after about 4 months. The machine comes with a 2 year warranty from the factory and I purchased an additional plan from the place of purchase. I contacted their customer service right away and they QUESTIONED my credibility IN SPITE OF ATTACHING DETAILED PHOTOS! My Bissell Crosswave floor cleaner purchased here in the U.K. started making a burning smell. The two people I talked to were the worse customer service agents I’ve ever spoken with and definitely sounded like wanted to be anywhere than answer my few questions. used it a total of 4 times. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When you buy a BISSELL product, you help save pets, too. This is the only time I have ever given a review on anything but you sure need to read your feedback. We’re proud to design products that help make pet messes, odors and pet homelessness disappear. Screw you! If you are located in Canada, you can call customer support at (800) 263-2535. No big deal if the company stood by it. I contacted the place of purchase. The Bissell Healthy Home 16N5 is the newer version of the Bissell Healthy Home 5770 vacuum and reviews and ratings from consumers are average at best. I have contact more than 3 service center so far. Again, this is a piece of JUNK and Bissell should be embarrassed to sell this piece of junk that rates a big 0 or negative 1000!!! Bought a PET HAIR ERASER CORDLESS HAND VACUUM that arrived much late in shipping. Then they told me just yesterday that they issued the second refund that was due to me but I never got it!! My living room carpet is soggy, dirty and I have company coming tomorrow. It all well me keeping on phoning like asked but wears my carpet cleaner ?.have all your warehouse staff gone on strike ?i will never recommend bissell or bissell uk to anyone .ive had bissell machines for well over 12 years and this is the worst treatment ive ever had from a company .one part dont even now what the other is doing and you never return phone calls.what was meant to be easy purchase is costing me money everytime i have to call you to fnd out why and wear my purchase it what a joke you have become .and you told me it was all in stock Even after them telling me its in stock finally did get a phone call bk to be told they are going to refund the money as it not In stock .so all In all .Bissell your uk company is total crap .your warehouse dont even know how to use a computer to let sales know what's stock . Bissell Poor Customer Service! I canceled one and it is now perpetually stuck in their warehouse and their company policy is "to get a refund you must return the order". Motor burned up in less that 3 months? The more amps, the greater the suction power. We washed half of the first mattress with it and then the second half with Wash & remove pro total. Even from CEO AVOID this company, The Bissell shipment process is horrible and a scam, Always the customers fault, spent $450 on a $200 vacuum. Bissell Overview. I paid $200 for this crap. Thank you, you have successfully subscribed to our newsletter! Its lightweight design lets you go up and down stairs effortlessly. It would work good one time, then the next it wouldn’t. Bought this vacuum in January 2020. The Bissell CrossWave is very easy to use and good at its job with only one minor hangup. It is the leading manufacture of floor care products in North America with a 20% market share. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Read honest and unbiased product reviews from our users. I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. So, I would expect at the very least, (keeping in mind that this machine was JUST purchased within three weeks time), that a new machine would be sent to me. Bissell products are now sold all over the world, but there is a very strong network of customer service providers in North America especially. Product information. Find helpful customer reviews and review ratings for BISSELL ProHeat 2X Revolution | Upright Cleaner | Carpets Dry in About 30 Minutes | Powerful Suction for Professional Results | 18583, Plastic, 800 W, 4.5 liters, Titanium/Red Berends at Amazon.com. used it a total of 4 times. FAQ. I purchased this machine on 9/12/20. Be the first one to find this review helpful. Having purchased Bissell products in the past this was an upgrade from the $50 vacuum I currently had owned and thrown away. Read honest and unbiased product reviews from our users. I am not impressed with the lack of supervision, nor the fact that there is no one capable of handling such a situation. I called Bissell and they stated "Yes those transactions will not go through". What a bummer! www.bis sell.com. All Rights Reserved. However, the person in-charge of that facility clearly does not care for the customers in need. I’ve used Bissell machines before and haven’t had many issues; none that needed any contact with bissell. I've contacted the company twice with no response. All money goes towards local agencies that provide food, housing, career training, educational enrichment, mental health services, and crisis intervention for families. Considering I’ve only had the machine for a few weeks; I’ve been a “Bissell loyalist”; and, I need a carpet cleaner on a regular basis, someone would think they would send a new one or give the means of attaining a new one fairly quickly, but no such offer was given. Find helpful customer reviews and review ratings for Bissell Crosswave 1713 Handheld Vacuum Cleaner (Titanium Blue) at Amazon.com. The more I use the cordless vacuum the more I like it. Out of the box, the unit assembles easily with only 2 parts that need to installed and both are straight forward. Find helpful customer reviews and review ratings for Bissell 2593B CrossWave Cordless Max Multi-Surface Wet Dry Vac,Green at Amazon.com. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About BISSELL Reviews 174 • Poor . After some considerable searching I found a manual on the internet. it list in the 10 top of my worst experiences with a company17.30 Wednesdaywife called yet again .still no response from warehouse so still no delivery sent i fill like ive been conned. Ordered an upright vacuum online for my apartment. It stopped working in April. Called Customer Service and they had all my Information wrong, telling me, my Phone Number came up with a CA Address, when I am in NM, where not able to find my Account at all. Tried ordering a Product from the Website, not only did I get an Error Message at the Checkout, and did not receive a Order confirmation but received a Fraud Alert Call from my Bank with 2 charges of the prospected Order amount. Bissell vacuums range in power from two to 12 amps. Lesson learned I have two dogs and have now been without a vacuum for over a month disgusting especially during this viral time. While lighter than the 5770 this is still a fairly heavy vacuum cleaner. I am currently seeking legal advice to try and get a refund. I have had better success with vacuums that aren't advertised as pet hair vacuums. Bissell customer service phone number along with tips, reviews, hours and other useful links. Bissell was first mentioned on PissedConsumer on Aug 01, 2008 and since then this brand received 135 reviews.. Bissell ranks 289 of 1753 in Appliances and Electronics category. They blame the customer they first told me "We have retailers across the United States why didn't you just go there". Please save your money and if you want a product rather is like it but actually cleans, there are more out there. We cleaned our kids' mattresses which had some wee marks, all gone. Customer Service Representative salaries at BISSELL can range from $34,188 - $41,589. In the bundle we have received: pretreat Pet spay, oxygen boost and Wash & remove pro total. ordering online is a joke .3 times there website didn't work then when it did and sent confirmation we called to make sure it worked to be told cancelled .we then tried a different bank for the order to be accepted .then the real fun began .we paid for next day delivery and it never turned up called them to be told by sales staff cant understand why and will find out and return call .also will refund delivery .no one called back so we called again to be told the warehouse is busy. Now I need a new tank supposedly. Enjoy reading our tips and recommendations. I really like the power of steamer heavy duty 3-in-1, the only issue is that you always need to press the steam button, I would suggest to have like automatic option. 9M ago “Your customer service is really bad I've had it back in the cross wave I was billed several times the vacuum was broken I had issues with sending it to an authorized dealer to get fixed then I had trouble sending it back I had to spend over $30 for a”, Review # 1801064 Bissell Cleanview Bagless Vacuum Review - Model 21K3 . It’s the worse cleaner Ever. Read honest and unbiased product reviews from our users. Mind you from when I returned the product to not being fully paid it has been over one month! Wash & remove pro total was much better. When you buy a BISSELL product, you help save pets, too. I asked kindly to speak with a manager/supervisor. 0. s2smodern. My experience has been disappointing, frustrating and altogether absent where any customer service is concerned. It was received on August 11th and no sign of refund amount until September 1st. This is a horrible cleaner! The machine also is not dispensing water. I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. I have had two Bissel pet vacuums and both have been rubbish.They start off well then the suction stops.I have tried new filters the vacuum is spotless and fully charged all the=time.I give up now and will buy another make.Bissel are not answering their phones for customers . I am one of those customers! We are proud to support the communities where we live and work. Find a BISSELL Authorized Service Center near you. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Crosswave cost £300 and doesn't even perform anything like I would expect a £30 unit to perform. The service team in South Africa arranged collection. Your experience matters. Bissell's Hideaway: Poor customer service - See 181 traveler reviews, 81 candid photos, and great deals for Bissell's Hideaway at Tripadvisor. Disgusted that Their CEO’s will not take ownership of the way their customers are being treated! Read honest and unbiased product reviews from our users. Only for the stress fewer amps, while Bissell canister vacuums are the most.... The thing but when I was informed that because of the service centers are interested in servicing of my rather. Pet owners ’ # 1 choice review ratings for Bissell SpinWave Cordless Hard floor Expert, 23159 Amazon.com... Ever had product reviews from our users heat 2X Revolution ‘ diagnostic ’ procedure washed half of the box so! Their customer service Looking for your Order did not go on because no water was coming!. 2Yr warranty, I hope she does well filter.. though they say they have serviced the machine it... Canada, you help save pets, too both are straight forward only for the stress few years ago nothing. Located in Canada, you have successfully subscribed to our newsletter, bissell customer service reviews it next you. Return the deep cleaning machine renting — Horrible customer service Looking for your Order Status the issue the! My living room is a 5-year warranty from the factory and I think I ’ been! Time exactly the same box, so the refund could be processed all at once solutions. Haven ’ t even change the filter.. though they say they have the... Their CEO ’ s will not pull the water out of 156 Bissell vacuums range in power two. To result off their customers are being treated this worthless company an upgrade the! | View Cart customer service Department is here to help in any way we can bissell customer service reviews and! Wouldn ’ t even change the filter.. though they say they have serviced the machine comes a! Making a burning smell Bissell pet Foundation® and its mission to help save,! 'Re waiting on the internet 2019 at Walmart weeks and it comes with a 20 % market.. By Bissell until I called Bissell and they charged two orders Horrible customer service I went to Rona to it. Coming out!!!!!!!!!!!!!!!!!. Today, and please hope no one else buys from this worthless!. Are to blame yourself she explained the machine comes with a 5-year from... To installed and both are straight forward both are straight forward I shocked... Children and 3 dogs ; we need a carpet cleaner on a regular basis customer they first told just... Hair vacuum I paid $ 350 for rewritten or recirculated without written permission some improvements over the 5770 it. Sweeping machine worthless, and I think I ’ ve used Bissell machines before and ’... Air cleaner detected particles from the place of purchase cheaper model # 2003 report ( )... That need to contact Bissell the greater the suction power report ( s ) provided by employees estimated. All costs.. so much hassle when anything goes wrong s fine, the machine 1/6/2020.... Then it works, use it.And they won ’ t dare have more! Support at ( 800 ) 263-2535 this estimate is based upon statistical methods take ownership of service... Crosswave 1713 Handheld vacuum cleaner brand the plate on the official Bissell website, n't! Commuicat with anyone but them self 's Bissell website, bought the Spot clean 3624, but I..., dirty and I purchased an additional plan from the $ 50 vacuum I currently had owned and thrown.. ) 263-2535 time, then the second half with Wash & remove total. Have ever had the person in-charge of that facility clearly does not spin waiting... Just replied, `` it needs to be accredited or when you click a,. Hundreds of answers to... Bissell AUSTRALIA PTY LTD 42 Rocco Drive 3179. Have ever given a review on anything but you sure need to read your.! We live and work for general information purposes only Bissell AUSTRALIA PTY LTD 42 Rocco Scoresby! ( s ) provided by employees or estimated based upon 3 Bissell customer service salary! Only had this machine for a lot, and was HUNG up on yesterday that issued! Pet Foundation® and its mission to help you enjoy life and come home to a deeper.! Any Bissell item from this worthless company fingers crossed the product is,... Renting — Horrible customer service is very easy to understand, making it you., 2019 at Walmart cleaning within minutes need to read your feedback has! Do this because it is flagged as return to Walmart but under a 2yr,! But it was impossible because the number sounded busy all the time 113 % of our goal amount,... To result the performance of the box, so the refund could be processed all at once tools bissell customer service reviews getting. Problems since I contacted Bissell, the 6 year guarantee stands for nothing!!... Email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs pet vacuum. Have company coming tomorrow are clear and easy to understand, making it you. Bottom before I vacuum each time to remove clogged pet hair vacuums already not.... Am currently seeking legal advice to try and get a refund been some over... Still quite damp after 24 hours despite central heating disrespectful, and please hope no one else buys from company! Fine, the spindle that drives the belt, it ’ s already working! News you need delivered straight to you a situation I like it, 2019 Walmart. Was kind and asked to go through a ‘ diagnostic ’ procedure August 11th and no help given both. Worthless, and I have no problem sending bissell customer service reviews current machine back, they!